Support

Support DRASTICALLY REDUCE DOWNTIME WHILE SAVING MONEY. TAKING ADVANTAGE OF A SUPPORT CONTRACT WILL ENSURE YOU MAINTAIN OPTIMUM PERFORMANCE AT LOW CALCULABLE OPERTAING COSTS. IT IS POSSIBLE TO TEMPORARILY UPGRADE YOUR SUPPORT CONTRACT FOR A SPECIFIED TIME PERIOD, IF REQUIRED, FOR SUPPORT DURING NEW PRODUCT LAUNCH FOR EXAMPLE. Silver Provides remote support inc: Full support by phone and email on Yelo systems, fixtures and programmes Help with software problems and diagnosing problems Extended warranty, calibration and advanced replacement of all Yelo standard system cards Extended warranty on all non-consumable fixture parts manufactured by Yelo Gold In addition to remote support, provides on site visit(s) during the year Site visits involve calibration and preventative maintenance for all Yelo systems Engineering time made available to you, to perform software changes Platinum More tailored to specific requirements but to provide any or all of the following: Additional on-site visits throughout the year and which may be used for a wider manner of purposes, for example: software changes/investigation purposes/staff training Extra engineering time Emergency call-out cover REASONS FOR CHOOSING A SUPPORT PACKAGE FOR YOUR PRODUCT: Equipment is regularly maintained, ensuring full product performance Reduced downtime Fixed price Keep software up to date (upgrades included FOC) Turnaround time is guaranteed (up to 6 weeks during peak times) We can include mechanical, software, and electronic maintenance